So I have moved out of Hell's Corner now, well, 10 days ago. And guess what... furniture arrives today. Ya... Here's the story...
I booked CITYMOVE removal's. I did an online quote, and based on the fact that my storage unit is 20 cubic metres, but i was only using about 3/4 floor space and very little of the height, I guestimated 10 cubic metres. So the quote said $800. Bargain.
Site also said, backloads take 1-7 days to deliver. No problem. We were moving on the Saturday, and pick up was Friday. Since it is Sydney to Melbourne, should only be a few days, right? Wrong.
So rang up to arrange pick up - the guy says, $100 for living in apartment. OK, thats fine. Then he says Insurance is extra - $200 for up to $15,000. OK - now total is on $1,100...
I asked him about the time it takes, and he says - 'if you want me to tell you what day it will arrive, that will be another $350. Otherwise, we will let you know the day before...' Now, normally I LOVE surprises... just not on this occasion... but since I didn't want my costs to blow out anymore than they already had, I let that one go... I can organise the time off work when it does arrive...
So I ask about the general time, since it was Sydney to Melbourne... obviously a pretty common transport route... 'Yeah, less time than most other deliveries, so probably just a few days'.
No problem. That means move in my few boxes I moved to Melbourne with, and a few nights sleeping on the floor... not too hard to deal with.
So Friday they go to my storage place and collect my stuff. Pauly meets them there to be the removalist overseer... They tell him at the end of it all, that they agree, its about 10m3. Excellent.
So Monday comes... nothing. Tuesday comes... nothing... Thursday... nothing. So I call them.
'Oh, you need to give us $350 more. Your stuff came to 12.5m3' WHAT THE FUCK???
So I proceeded to have an all out argument with them on the phone. The guy was as arrogant and snide as they come. 'So basically you are telling me that you are not going to deliver my stuff until I pay you more money, right? You are holding my things while you extort more money out of your customer.... Is that how you guys do business?'
'UMMM, YEAH I GUESS SO'
WHAT THE FUCK?? I was so angry I was actually yelling through the phone at him. I was FURIOUS. Most people can vouch for me... I rarely raise my voice unless I am seriously drunk and getting over excited... but everyone in my department could hear me and I was inside a quite room...
So basically, even though when they picked up they confirmed the space, 10m3, they decided it wasn't enough and I had to pay more.
Worst part was, they left it a whole week to tell me this... AND my stuff was still sitting in Sydney!!! The explanation for the delay? 'Oh, the guy who does that stuff wasn't in for a few days...'
I can't begin to explain how angry I was... It was something out of a Today Tonight segment...
So I had no choice, pay the extra money, or I don't get my stuff. So I paid it. The guy says that it will be loaded on Sunday (9 days after being picked up) - and will be in Melbourne on Tuesday. I organise with work to get Tuesday & Wednesday off work.
Monday night comes, no phone call confirming delivery time... so I ring them.
'Oh, there is a two day delay with the deliveries from Sydney to Melbourne... So your things won't arrive until Thursday.'
I think it finally sent me over the edge... the3 veins were popping out of my temples, and I just couldn't talk anymore... I just hung up the phone silently... walked in a daze around the apartment... It was all very surreal... I was so calm and quiet that I (and Dom) thought I had finally snapped...
So went back to work on Tuesday. Get a phone call from them at lunch time. 'You are scheduled for tomorrow - between 1 & 5.'
And you wanna know what had me in hysterics yesterday? They actually sent me this email :
Citymove Service Survey
As a follow up service to your recent relocation with Citymove, we would like to offer you the opportunity to express your opinion on the general service you received.
In the best interests of our clients we are always improving our service to offer a budget price at a quality level. Your referrals are the only way to keep advertising costs down and allow for such good value. Your feedback keeps our service worth referring and that is important to us and our future clients.
Please take the time to complete the survey by clicking the link below, and help others have "The Complete Worry-Free Citymove"
Thankyou for taking the time to complete our survey.
Regards,
Citymove
Hahahahah - as soon as my stuff is here, I will be happy to fill it out... :op
So to finish up this post...
CITYMOVE removals - citymove.com.au : THE WORST REMOVALIST EVER. I have made it my lifes goal to make sure no one I know ever gets screwed by these guys. The most unprofessional, rude, useless, dodgy, dishonest removal company - ever.
So if you ever use them - don't say I didn't warn you.
On a lighter note - my stuff is coming today! EEEEEEEEEEEEEEEEEEE!!!!!
